At Imagitarium®, we respect the privacy of our customers and website visitors. This policy outlines how we collect, use, and protect personal data. Please read on to learn more.
What Data We Collect
We collect different types of data depending on how you interact with our website:
Account Registration
To use certain features like checking order status or writing reviews, you may create an Imagitarium® account. During registration, we collect:
- Name
- Email address
- Physical address
- Phone number
- Password (encrypted)
This contact information allows us to create and manage your account.
Orders and Payment
When you place an order, we need billing and shipping details to process payment and fulfill the order. This includes:
- Name
- Email address
- Physical address
- Phone number
- Payment information like credit card number (processed securely by our payment provider)
Website Usage
When you browse our website, certain technical usage data is automatically collected through cookies and analytics tools. This includes:
- IP address
- Browser type and language
- Referring site URLs
- Date/time stamps
- Pages visited
- Search terms used
This data allows us to understand how our site is used and improve the browsing experience.
Marketing Activities
If you opt-in to receive our marketing emails, we collect your:
- Name
- Email address
We use this to send you promotional offers, newsletters, and other communications. You may opt-out anytime.
Customer Service Interactions
When you contact our customer service team, we collect:
- Name
- Email address
- Any information you choose to share with our support staff
We use this to address your questions and any issues you may be experiencing.
How We Use Data
The data Imagitarium® collects is used in the following ways:
- Create and manage user accounts.
- Process orders and payments.
- Optimize the website experience for all visitors.
- Personalize the content and ads you see based on your assumed interests.
- Communicate promotional offers and newsletters to subscribers.
- Respond to customer service requests.
- Improve our products, services, and operations.
- Comply with legal obligations.
We only process your data for the reasons detailed here, and never sell it to third parties.
Data Protection & Security
Protecting customer privacy is a top priority at Imagitarium®. We take multiple precautions to keep data safe, including:
- Encrypting all order and account data through SSL across our site.
- Anonymizing usage analytics data whenever possible.
- Requiring all employees to sign strict confidentiality agreements.
- Storing data on secure cloud servers with limited employee access.
- Working only with trusted payment processors that meet PCI compliance.
- Never requesting sensitive information like credit card details via email or phone.
- Conducting regular privacy audits to ensure policies are followed.
- Destroying data after it is no longer needed per our retention policies.
While we aim to protect data to the best of our ability, no security measures are 100% impenetrable. We cannot guarantee prevention of all loss, misuse, unauthorized access, disclosure, or modification of data.
Cookies & Do Not Track
theimagitarium.com uses essential first-party cookies to maintain proper site functionality. We also work with select partners who use cookies and tracking technologies to understand site usage and serve relevant content and ads based on your browsing.
You may opt-out of third party tracking by enabling Do Not Track in your browser settings. This will prevent tracking by most vendors, but may impact your experience on theimagitarium.com and other websites that rely on these tools.
Data Retention
We retain personal data only as long as needed to fulfill our obligations or as legally required. Usage analytics and promotional data may be kept for longer periods to understand trends over time.
When data is no longer needed, we securely delete or destroy it per our retention policies. Retention periods vary based on the type of data collected.
Third Party Links & Services
theimagitarium.com may contain links to third party sites like social media platforms. We are not responsible for the privacy practices or content of these external sites. We suggest reading the privacy policies of each site that you choose to interact with.
We may offer social sharing features or integrations with third party services like shipping carriers. Be aware that any data you provide directly to these third parties is not covered under the Imagitarium® Privacy Policy.
International Data Transfers
Imagitarium® operates globally, which means your personal data may be stored and processed in countries with different data protection rules beyond those of your home country.
We take measures to ensure all data is handled in compliance with applicable privacy requirements like GDPR when transferring internationally. If you have concerns about cross-border data transfers, please contact our Data Protection Officer.
Your Data Rights
At Imagitarium®, we believe you should have control over your personal data. You have the following rights over your information:
- Access – Request copies of your data from our systems.
- Rectification – Ask to update or correct inaccurate data.
- Erasure – Request deletion of your account and any associated data.
- Restriction of processing – Object to certain processing activities with your data.
- Data portability – Ask for machine-readable copies of data to take elsewhere.
To exercise these rights, please contact our Data Protection Officer with the request details. In some cases, we may decline requests that violate other parties’ privacy, are unreasonable/impractical, or legally prohibited.
Changes to this Policy
As our website evolves, we may need to update this Privacy Policy. We reserve the right to amend the policy at any time and will indicate the last revision date below. Any changes become effective immediately upon publishing the revised policy.
We encourage you to review this page periodically for the latest on our privacy practices.